6 Tips to Communicate More Effectively With Your Massage Clients

October 28th, 2015
Tips for Communicating with Massage Clients

Effective communication helps us to understand our client’s needs.

The goal of any massage professional is to make their clients feel well cared for and even more importantly, that your services take into account their health and wellness in delivering this care. While the needs are clear, and your desire as a massage therapist may be to provide this care, we are sometimes ineffective at communicating this to our clients. As such, a massage is sometimes just a massage, rather than a therapeutic approach to whole-body wellness that includes both the physical and the mental relaxation benefits of massage.

And that’s why we got into this business in the first place, to provide extraordinary care to each of our clients.

Today, we’re going to talk about how we can use effective communication to better establish this intent, and to understand the needs and desires of each of our clients.

 

Focus on the Intake and Exit Interviews

Communication begins before the client ever receives a massage. During the intake interview you should do more listening than speaking, and take special care to ensure you fully understand the purpose of the visit as well as any problem areas that you should work on or avoid.

Upon completion of the massage, spend this time speaking casually to your client before they leave. Ask about what they enjoyed, what they’d like to try next time (if anything), and if there was anything that was uncomfortable or that they’d prefer to avoid during the next session. Use their feedback to craft a more personal massage experience for them, and continually try to improve upon their previous session.

 

Mind Your Body Language

It’s often the things we aren’t saying that are telling the entire story. Crossing your arms creates a barrier to listening. Eyes that are dancing around the room rather than making comfortable eye contact with the client give the impression that the client is boring you, or that you have something else on your mind.

Avoid anything that can be perceived as a barrier to good communication. Sit or stand comfortably, and in a relaxed but not slouched posture. Maintain comfortable (not overpowering) eye contact, and even mirror the movements of your customer from time to time, such as a head nod or a smile.

 

Remain Receptive to Non-Verbal Cues

Some clients are quite anxious and even stressed about the idea of their first massage, or switching to a new therapist. By watching and listening intently, you can often pick up on verbal and non-verbal cues that might not necessarily match the words that they are saying. These cues give you the option to suggest additional services, or to understand points of discomfort both physically and mentally.

 

Avoid Interruption

Avoiding interruption from others, as well as you interrupting the client is crucial to making a client feel as if you have their full attention. Even if you’re sure of what they’re about to say, let them finish. If the information is wrong, you can correct them upon completion of what they’re saying. Interrupting a client makes it seem as if you are hurrying them, and they may not feel they’re getting the care they deserve.

 

Repeat What You’ve Heard

This is crucial. After listening to the client when they describe what they’re looking for, be sure to summarize and repeat it back to them. This gives them a chance to further elaborate, or ensure that you correctly understand what they’re looking for. It’s also a great chance for you to mention additional services that may suit their needs.

 

Respond Appropriately, Respectfully, and Professionally

No matter how rude or disrespectful, you must remain professional around your clients at all times. Whether they are talking down about another therapist, their family members, or their boss, you are not there to take sides, but instead to provide a service and remain professional at all times. It’s your job to listen, but you should never take part in unprofessional conversations, and instead you can focus their energy on the massage while these concerns melt away.

As a massage therapist, it’s our job to understand our client’s needs, wants and desire and learn how we can use this knowledge to provide better service. Keep this in mind when communicating with new and existing clients to provide the best care.

5 Benefits of Prenatal Massage Every Soon to Be Mom Needs to Know

October 20th, 2015

 

5 benefits of prenatal massage therapy

Prenatal massage has numerous benefits for both baby and mother.

Using massage as a supplement to your existing prenatal care has numerous benefits both to baby, and mother. Overall, it’s a great way to reduce stress and to promote overall wellness by relieving many of the discomforts experienced during the typical pregnancy, such as: neck and back pain, leg cramps, headaches, and edema (swelling).

The benefits of prenatal massage are numerous, and we’re going to talk about a few of them today. Here are 5 benefits that should have every mom-to-be considering prenatal massage.

 

Improves Circulatory Function

Massage helps to increase blood circulation, which provides more oxygen and nutrients to both baby and mother. In addition, the increased circulatory function stimulates the lymph system, which increases immune response and helps to remove toxins from the body while also helping to regulate blood pressure and easing the amount of stress on the heart.

 

Benefits Mental Health

Prenatal massage helps to relax the nervous system by releasing the body’s own natural “feel good” chemicals, known as endorphins. As a result, the mother feels calm and relaxed which helps to neutralize the effect of hormonal change during pregnancy.

Mothers that underwent massage during pregnancy report decreased instances of anxiety or depression associated with hormonal change during pregnancy. The emotional support and nurturing touch of a masseuse helps to set the mind at ease, and the increased circulation and release of endorphins is beneficial to reducing the effects of hormonal change.

This release of endorphins has also been proven to be beneficial to overall sleep quality by reducing anxiety levels in expectant mothers.

 

Eases Pain Naturally and Drug-free

Pregnancy typically involves swelling of the joints, as well as moderate to severe pain in these areas as well as the back and neck. Massage helps to increase the flow of oxygen to these trouble areas as well as alleviating some of the stress on the joints caused by pregnancy. This is especially beneficial as the mother-to-be is often very limited in their choices of pain-relieving medications and over-the-counter options.

 

Enhances Skin Pliability

For many mothers, the ability of their skin to “bounce back” after pregnancy is a legitimate concern. Massage helps to maintain elasticity and pliability of skin, which could help to reduce the appearance (or existence) of stretch marks, and saggy or excess skin. During the massage, your skin benefits from additional oxygen due to improved circulatory function that promotes overall skin and soft tissue health and ultimately leads to tighter, firmer skin.

 

Improves Posture

Many mothers – even those with impeccable posture – begin to see their posture decline as the baby’s increased weight begins to offset their natural alignment. This postural decline often leads to stiff or sore neck and back-related symptoms that can be minimized with massage. Massage has been shown to increase muscle tone and flexibility, which gives mothers the ability to carry this extra weight, all while relieving pain cased by poor posture due to pregnancy.

Massage improves both mental and physical health while creating a sense of calm and improving overall sense of well-being. This form of therapy makes a great addition to your prenatal care regimen, and the benefits to both mother and child make it a great reason to get out and pamper yourself during your pregnancy.

Why Massaged Employees are Happier Employees
and Your Boss Should Know It!

October 17th, 2012

By Kelly Metz-Matthews, Staff Writer

Image courtesy of Pure Zen Therapy

I had a massage in the middle of the workday yesterday. Hortensia, our in-office massage therapist, provided me a 15-minute respite from the chaos that is, occasionally, my life. Of course, I could have been sitting at my desk, slamming through my ever-growing to-do list. But, the truth is that I was getting sluggish. A headache had begun its dull throb against my temples and my eyes, after six hours focused on the computer screen, were going glassy. I needed a break. Thanks to our corporate massage program, I got one. And I’ll tell you what, I came back to my desk reenergized and ready to crank out the rest of my work. So, thank you, Hortensia. You’re the best.

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