Breaking Up: It Ain’t Easy

In an ideal world, every client who comes to us would be a client for life, would leave us extraordinary tips, and would never, ever cancel at the last minute. But, let’s face it: this is the real world, not the ideal one. And while I’m sure the thought of “breaking up” with a client isn’t a fun one, it’s an important one nonetheless. Issues arise that can make cutting professional ties the right thing to do. No matter the reason, though, it’s crucial that you handle these situations with professionalism and care. Below you’ll find a few tips to help you through the process in the off-chance that “breaking up” becomes necessary.

Be Courteous: Approach every situation with class and grace – even when you know the other party won’t.

Be Honest: Be as honest as possible without inflaming the situation. If the ugly truth is likely to offend someone, tread as lightly as possible while still being honest. The goal is to have this client move on, not to have them hate you for life and leave in tears.

Give Notice: Be as reasonable as possible and attempt, if you can, to give advance notice.

Give Options: If you feel comfortable referring the client to someone else, do so. If not, offer them resources where they might be able to find another massage therapist themselves.

I hope you never have to break up with a client, but the reality is that you will at some point in your career. Handling those situations with professionalism and grace will do wonders to eliminate potential fallout.

Good luck!